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How to troubleshoot and fix " login not working" issue


If you are having trouble accessing your router's login page at, you are not alone. Many users encounter difficulties while trying to log in to their router's admin interface. The is a default private IP address used by various router brands to establish a connection between the router and the user. In this article, we will provide you with a detailed guide to troubleshoot and fix the issue when login is not working.

Possible Causes for " login not working" issue

  1. Incorrect IP address: Before troubleshooting further, ensure that you have entered the correct IP address. The default IP address varies depending on the router brand and model. You can find the correct IP address in the documentation that came with your router or by searching online for your specific router model.

  2. Network connectivity issues: A weak or unstable network connection may prevent you from accessing the router's login page. Make sure that you are connected to the router's network either through an Ethernet cable or Wi-Fi. If you are using Wi-Fi, try moving closer to the router or restarting your wireless network equipment.

  3. Firewall or security settings: Sometimes, firewall or security settings on your computer or router may interfere with the login process. Disable any firewall or security software temporarily and check if you can access the login page. If you can log in after disabling the software, you may need to adjust the settings to allow access to the router's admin interface.

  4. Wrong default username or password: Router manufacturers often set generic default login credentials. If you have never changed the username or password, consult the documentation or search online for the default login credentials for your specific router model. It is important to change the default login credentials to secure your network from unauthorized access.

Troubleshooting Steps for " login not working" issue

Follow these steps systematically to troubleshoot and resolve the issue:

Step 1: Verify the IP Address

Ensure that you are using the correct IP address for your router. Double-check the documentation or search online for the default IP address associated with your router's brand and model.

Step 2: Check Network Connectivity

Confirm that your computer or device is connected to the router's network. If using Wi-Fi, ensure you have a stable connection. Try restarting your router and computer to refresh the network settings.

Step 3: Disable Firewall and Security Software

Temporarily disable any firewall or security software on your computer. Sometimes, these programs can mistakenly block access to the router's login page. After disabling the software, attempt to log in again.

Step 4: Clear Browser Cache and Cookies

An overloaded cache or corrupt cookies might prevent the router's login page from loading correctly. Clear your browser's cache and cookies, close the browser, and then try accessing the login page again.

Step 5: Try Alternative Browsers or Devices

If you are unable to log in using your default browser, try an alternative browser like Mozilla Firefox, Google Chrome, or Microsoft Edge. Alternatively, use a different device such as a smartphone or tablet to access the login page.

Step 6: Reset Router to Factory Settings

If all else fails, you can perform a factory reset of your router. Please note that this will erase any personalized settings, so proceed with caution. Look for a small reset button on your router, press and hold it for about 10 seconds using a paperclip or a similar object. The router will restart, and you can attempt to log in using the default login credentials.

Frequently Asked Questions (FAQs)

Q1: Can I access my router's login page using a different IP address? A1: While is a commonly used default IP address, routers from different manufacturers may use alternative addresses such as or Consult your router's documentation or refer to online resources to find the correct IP address for your specific router model.

Q2: What should I do if I forgot my router's login credentials? A2: If you have forgotten your router's username or password, you can usually find a "Reset" button on the router. Pressing and holding this button for a certain period (usually around 10-15 seconds) will restore the router to its default factory settings, including the default login credentials. However, as noted earlier, this will erase any personalized settings.

Q3: Is it necessary to change the default login credentials? A3: Yes, it is highly recommended to change the default login credentials for your router. Leaving the default username and password in place poses a security risk, as anyone with access to the router's login page can potentially modify your network settings or gain unauthorized access to your network.


Experiencing difficulties while accessing the router's login page at can be frustrating, but by following the troubleshooting steps outlined in this article, you should be able to resolve the issue successfully. Remember to verify the correct IP address, check network connectivity, disable any firewall or security software, clear browser cache and cookies, and if needed, perform a factory reset. By addressing these potential problems, you will regain access to your router's settings and secure your network effectively. connection problems - Microsoft Community

first make sure that the address has not changed. right click on start and select command prompt (admin) type ipconfig and press enter. make a note of the default gateway. type ping and press enter. let us know the response. try accessing it using internet explorer rather than Edge

cant log into - Xfinity Help and Support Forums ...

Re: cant log into The above vid is for a straight cable modem or a voice modem..... If you do the above hold the reset button in for at least 30 seconds not 5 seconds for a full hard factory reset of a router or a gateway device. Otherwise it's just a power cycle operation... Admin Login - Clean CSS

Login Page - Access the login page by typing into your browser and pressing enter. Login Info - You need to know your login information to get into your router. Look at the List above to see common default username and passwords. If you know what router you have you can find it here for more detailed info.

cant login to : techsupport - reddit

i can go to but then i login (admin password) then it just keeps loading and when i try to go to again i cant go into it anymore

How To Entry IP Address Login Website? is an Xfinity/Comcast router's login IP address. If you own a Comcast router is the IP address you need to log in to your admin control panel. Infinity is an internet gateway provider with a unique IP address to change Comcast login information and replace it with a different one with a difficult to crack the password. Admin Login Page Password Username and IP

Compared to home networks is generally used in business computer networks. Home networks usually use the 192.168..1 or IP address though can also work efficiently.The IP address is generally used by Xfinity or Comcast routers as well as some Cisco brand routers. and Router IPs | Admin Login

Before talking about what IP is we have to look at what an IP address is. An IP address basically are labels used to identify different devices in a computer network. The same is used in the working of Internet it is also used to communicate between other devices in a local IP based network for example the router in your home and ... wont load - Shaw Support

Edit: I should add I did try restarting the gateway via the app. I have not tried power cycling it yet though but I will when I get a chance. PS C:\WINDOWS\system32> nmap -p 80 Starting Nmap 7.91 ( https://nmap.org) at 2021-01-01 09:08 Pacific Standard Time Nmap scan report for Host is up (0.0010s latency). PORT STATE SERVICE

Fix: Windows 10 Keyboard not Working at Login - Appuals.com

Keyboard not working in Login Screen - Windows 10. This issue resurfaces every once in a while with many diverse causes. This scenario was officially recognized by Microsoft Officials as well and an update was released to fix it. We will go through all the possible situations and iterate through the solutions starting with the easiest one and ...

Can't Connect to | Tom's Hardware Forum

i mean for getting in the not just call comcast and they should be able to swap that gateway for another one. They do it all the time. 0 hang-the-9 Titan. Moderator. Mar 25 2010 59202 863 150090 15811. Mar 23 2015 #7 If you reset the router and you get the setup page not working properly in several computers you need to ...


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